Terms of Use



    1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), “Medisana” or “we” or “us” means Medisana Far East Limited and the “customer” or “you” means any person, firm, company or body which places an order with us. Please read these terms and conditions carefully before using the website ( “our e-store”). By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
    2. We shall make every effort to ensure that prices, details and sizes of products at our e-store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.
    3. We shall make every effort to ensure product(s) displayed at our e-store are in stock. If from time to time any products become out of stock, we reserve the right to offer alternative product(s) of similar value and style.
    4. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.


    1. You are required to register as a user before placing any order through our e-store. During the registration:
      • You must provide us with accurate, complete and up to date registration information;
      • You must safeguard your username and password;
      • You authorize us to assume that any person using the e-store with your username and password is either you or is authorized to act for you;
      • We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
    2. Please inform us via our website/by email/by phone immediately of any changes to the information that you provided so that we can communicate with you effectively.

Privacy protection

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy Statement.



    1. Our e-store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The applicable price shall be the price listed in our e-store as at the date of purchase.
    2. Acceptance of orders is subject to our sole discretion. A final receipt will be issued to you when goods are delivered to your address.
    3. To provide secure online transactions, we employ Internet’s Transport Layer Security (TLS) technology. It encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet.


    1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
    2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond our control.
    3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
    4. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.
    5. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.
    6. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.
    7. If any dispute arises, our determination shall be final. Where these Terms and Conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.
    8. These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts. We may revise the Terms and Conditions at any time without prior notice.


These Special Conditions are supplemental to the Terms and Conditions for Online Purchase and are applicable to any orders placed under our e-store. Should there be any inconsistency between these Special Conditions and the above Terms and Conditions for Online Purchase, these Special Conditions prevail.


Medisana’s payment terms

    1. We accept Visa, MasterCard, Alipay, WeChat Pay and Payme.
    2. Under Credit Card Purchase Protection service, e.g. Visa Verification Service, MasterCard Secure Code, customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.
    3. Where there are additional charges for delivery and/or installation, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.

Notification for ordering

    1. Our e-store only accepts orders for delivery in Hong Kong or Macau to the specified billing address.
    2. Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. In the event that we are unable to accept your order (for example due to payment issue), we will notify you by phone or email.
    3. If your order is accepted by us, we will send a sales receipt followed by a delivery confirmation to you.
    4. In case any applicable gift items of your purchased products are not available, we will contact you accordingly. You may decide whether to accept another gift item, cancel the order or continue to purchase the products.

Delivery service (applicable if you have selected to have your order(s) delivered to a designated billing address)

    1. You may enjoy free standard delivery service to your specified billing address in all areas in the Hong Kong Special Administrative Region subject to exclusion specified in clause 2 below. Customer will have to bear delivery charges for locations in Macau Special Administrative Region. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department.
    2. Delivery service is not available at non-permanent address, frontier closed areas, outlaying islands, and warehouse.
    3. Delivery is available on Monday to Saturday (9:00am to 6:00pm), except public holidays.
    4. All expected delivery dates and time are estimates only. We shall not be liable for any loss or damage incurred or suffered by the customer as a result of any late delivery.
    5. You shall give no less than 48 hours’ notice from 9:00am to 6:00pm (Sunday and public holiday excluded) to our Customer Service Department hotline or specified means via our e-store in respect of any request for change in delivery time, date and/or place, delivery of additional purchase, or change of purchased item.
    6. If for security reason or any other reasons, our courier is not able to deliver the goods to the billing address as specified in your order and get your receipt confirmation, we may ask you to collect the goods from our office and will not arrange any delivery.
    7. In case of any dispute, our determination shall be final.


    1. Under normal circumstances, no cancellation of orders will be accepted.
    2. Replacement may only be acceptable for damage to the product’s appearance or missing accessories or functional defects within 14 days of the issuance of our delivery confirmation. All replacement requests are subject to our acceptance at our sole discretion and stock availability.
    3. We would not accept any request for exchange of products after 14 days of the issuance of our delivery confirmation.
    4. You are requested to examine the goods immediately for any deficiencies and/or damages of their appearance and whether all accessories are included upon delivery or collection (as the case may be). If it is the case, please contact our Customer Service Department.
    5. Packing (including the recycling label where applicable), accessories, user guide and blank warranty card should be returned together with the product in good condition for exchange.
    6. The product to be exchanged should not be damaged, scratched, defaced or contain any trace of water damage.
    7. No replacement would be made for product which has been registered on-line for warranty service or has undergone any repair.
    8. All gift items must be returned together with the replaced products.


    1. Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).
    2. To be entitled to Medisana’s specified term of warranty, Medisana’s products shall be limited to domestic and personal use only.
    3. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.